I had to travel to Moscow in April 2008 on short notice, with an
itinerary that was subject to change. Your company obtained a visa
for me promptly.
While there, a last-minute change to my Moscow hotel reservations
became necessary. With some difficulty (because there were almost
no rooms available in Moscow for the night in question), you were
finally able to make a reservation for a room. At check-in time on
the night in question, it became clear that the hotel had not
recorded the reservation (through no fault of your own), and there
were no more rooms available.
I immediately called your company in New York for help in resolving
this matter. I was impressed with the way your company handled the
problem, which if unresolved would have left me stranded in Moscow
at 11:00pm. Your substantial efforts to resolve the issue on the
spot (via telephone from New York) were successful, and you showed
professionalism and integrity every step of the way. I was
completely satisfied with the solution.
Your company subsequently played an important part in what turned
out to be a rather convoluted process to get a three-month
home-stay visa for my daughter.
I highly recommend your company to anyone contemplating travel to
Russia, whether for business or pleasure. They will be in good
hands.