Review: Customer service review

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URL: http://www.travelallrussia.com/customers/bill-bellin-review36.html

My thanks to Travel All Russia in general and my travel specialist Oxana Salazar in particular.

I'll admit it - I am not an easy client. I travel on my own, but can not afford solo private tours. So, as I have done in experiencing India, China, Japan and other places, I structure a "custom" small group tour coupled with plenty of time on my own. This has meant, in this instance, requesting my own hotels. as endorsed by reviewers on TripAdvisor, a day instead of a night train [ I want to see the Russian country side which is hard to do traveling in the dark!], time on my own, beds without footboards [I am six foot two], a train to Helsinki, and other "custom" requests.

Oxana has been readily receptive to my every ordinary and all my special requests and has responded in a timely, always pleasant and accommodating manner.

Dealing with Travel All Russia has made me confident that all will go very well in this much anticipated discovery tour of Russian history, culture and its people. Thanks again.
Bruce Bellin


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