Nancy and I, with great enthusiasm and appreciation can honestly state that this trip was one of the very best ones we have ever experienced. We have traveled much of the world and have enjoyed all of our trips, however, this one is certainly a "stand out".
To begin, YOU were always there for us right from the beginning. There are not sufficient words for us to fully let you know just how important you were to us in the making and carrying out of this entire trip. I can only hope that this letter gets to your superiors at Travel All Russia. We could not have been happier with all that took place as we visited the four great cities of Moscow, St. Petersburg, Prague and Berlin. The personnel that were assigned to us were great and Ksenia, in particular, was a "stand-out" representative of your company, that, like you, made the trip all that it could be.
I will close this message by repeating that Nancy and I have visited many parts of the world over the years and have come to expect not only a fabulous experience as we traveled to each location but also to have involved travel agents "be there for us" as our trips progressed. It's our opinion that you and your company surpassed anything that we have known in this regard. Thank you, thank you, thank you.
Your friends and happy clients,
Harvey and Nancy Freidson