Having been to Russia before I knew what I wanted and Travel All Russia was very accommodating. Using my instructions they built a custom itinerary with numerous free days and private tours to the attractions I wished to see.
The trip got off to an inauspicious start, a tailwind caused the plane to arrive 45 minutes early and the horrendous traffic caused the driver to arrive a half hour late. The St. Petersburg emergency line was courteous and concerned, but unable to clear out the traffic between Moscow and Domodedovo Airport. :) Everything after that ran like clockwork. The trains, drivers, private guides and hotels were where they were supposed to be, when they were supposed to be.
I must single out our guide in St Petersburg who was extremely knowledgeable, competent and represented her city well.
Our agent was flexible, provided competent advice and the logistics department got our visas through with less than a months notice and kept us informed of each step in the process.
The hotels they selected in Moscow - The Assembalaya Nikitskaya and St Petersburg - Hotel Rossi, were modern, and extremely well situated.
We feel we received our money's worth and would use them again.
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