We recently returned from the Volga Dream trip (Moscow to St. Petersburg 6/8/2016-20/8/2016) and would like to thank you for a truly wonderful experience!
Your staff in the US was consistently courteous, helpful, and timely in their assistance. Everything went exactly as planned, and we were amazed to receive a detailed itinerary with our particular arrivals and departures noted. My only suggestion would be to make the VISA questionnaire more consistent with the confirmation, which would have saved a couple of turnarounds. Otherwise, everything was handled knowledgeably and thoroughly. A pleasure.
The arrival transfer went smoothly and we enjoyed our driver. Our Moscow guide was a delight! She was extremely knowledgeable, personable, and had a GREAT sense of humor. She was also very good in terms of organization, and adept at routing our tours to avoid crowds. She added immeasurably to the trip and we enjoyed every minute of her company.
Both hotels, in Moscow and in St. Petersburg, were very nice. Moscow was perhaps further from the center of things than we expected, but it was a nice facility and the service was excellent. The location of the hotel in St. Petersburg could not have been better. The service was, again, very good. The rooftop deck was wonderful when it wasn’t raining.
We loved the cruise! This whole trip was a truly wonderful and memorable experience. Thank you!